Chromebooks - Troubleshooting
If this is happening...
You might try...
View media on how to complete task (if available)
Chromebook won’t charge or is not starting up.
Power Check:
Check to ensure power is plugged in properly, especially where the power plug extension connects to the power block.
Can't log in to the Chromebook. Ongoing login issues that keep giving you an error.
Powerwash/Reset:
A Powerwash factory reset erases all the information on your Chromebook's hard drive, including your settings, apps, and files. This process will not remove the Chromebook from SDUSD.
Press Ctrl + alt + Shift + r
https://youtu.be/4yb2WmxeZ5c
Get the error message: “Browser version unsupported.”
Update Chrome OS:
As a rule of thumb, you should always make sure the Chromebook is up to date while troubleshooting.
https://youtu.be/-Umc1kXCiAU
Having website login issues on Canvas, Google Classroom , Zoom, Etc..
Clear History:
Most website login issues are due to corrupted browsing history especially if you are able to log in to one website but not another.
https://youtu.be/ncUvjMrw37k
Having errors/issues with a Chrome extension.
(What is a Chrome extension?)
Remove Extension:
While browser extensions are a great way to expand the functionality of Chrome, sometimes they need to be reset or removed and then reloaded if they are malfunctioning.
https://youtu.be/c3rxycyPWUo
After installing a game or non-district app, you find that your Chromebook is not running as it should.
Remove games or other non-district applications:
Certain games and applications that are downloaded may cause your Chromebook to slow down and might need to be removed.
https://youtu.be/wmigkoja3Cg
Settings are not correct or not working as they should.
Reset to Factory Settings:
You might need to do this if apps or extensions you installed changed your settings without your knowledge. Bookmarks and passwords won't be cleared or changed.
https://youtu.be/vwYatcZO9bY
Onscreen keyboard keeps displaying.
Disable onscreen keyboard:
The keyboard won't go away automatically and you need to manually disable it.
https://youtu.be/U_Qns9NN3zs
Keyboard shortcuts for Chromebooks
Chromebook Issue
Fix
Press all selected 
at same time
Desktop is upside down
Press
Ctrl + Shift + Refresh
Screen colors do not appear correctly on screen
Press
Ctrl + Search + H
Everything on the desktop is magnified
Press
Ctrl + Search + M
Menus are all black (high contrast mode)
Press
Ctrl + Search + H
Spoken feedback enabled
Press
Ctrl + Alt + Z
All Caps on/off
Press
Alt + Search
Text on Chrome is very large
Press
Crtl + 0
